Technostress and its associated factors: Burnout and fatigue among Malaysian healthcare workers (HCWs) in state hospitals

Nor Asiah Muhamad, Nur Hasnah Ma’amor, Nurul Hidayah Jamalluddin, Izzah Athirah Rosli, Fatin Norhasny Leman, Tengku Puteri Nadiah Tengku Baharudin Shah, Nurul Syazwani Misnan, Norni Abdullah, Mohammad Zabri Johari, Norliza Chemi, Norashikin Ibrahim and on behalf of the Member of Technostress Study

PLOS ONE, 2025, vol. 20, issue 3, 1-14

Abstract: Background: Technostress is defined as a psychological state associated with the increased usage of advanced computer technologies on a daily basis. It is also defined as an anxiety feeling or mental strain due to excessive exposure or involvement with technologies. Aim: This study aimed to determine the level of technostress associated with burnout and fatigue among healthcare workers (HCWs) in the state hospitals of Malaysia. Methods: A cross-sectional study was conducted from September 2022 to November 2023 among HCWs working in the 15-state hospitals in Malaysia. A standardized questionnaire was distributed among the HCWs in the state hospitals in Malaysia. The questionnaire contains information on socio-demography and topic-specific scales on technostress, burnout and fatigue. Results: A total of 1620 HCWs were included in the analysis, of which 244 (15%) have high level of technostress, 1089 (67%) have moderate technostress, and 287 (18%) have low technostress. Burnout, and fatigue were significantly associated with technostress. HCWs with moderate burnout were less likely to have high technostress compared to those with high burnout (B = -0.993, 95% CI; 0.231 - 0.594; p

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0319506

DOI: 10.1371/journal.pone.0319506

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