Resident-reported evaluation of Party-Mass Service Centers in China: A cross-sectional analysis of participation and governance context

Haibo Yao, Qirui Zhang, Huaizhi Xu and LiFa Hu

PLOS ONE, 2026, vol. 21, issue 9, 1-15

Abstract: Party-Mass Service Centers (PMSCs) combine grassroots service delivery, participation, and Party-led community governance, yet little is known about how residents evaluate these institutions. Using a mixed-mode nonprobability survey of 2,688 residents linked to 140 PMSCs in Hanjiang District, Yangzhou, this study conceptualizes resident evaluation as a reported, reference-dependent judgment rather than a direct measure of institutional performance. Evaluation was strongly ceiling-concentrated (M = 4.747, median = 5.000; 63.3% strict top box). Center-clustered OLS showed that, relative to nonparticipants, residents who participated rarely, occasionally, often, or always reported evaluation scores higher by 0.298, 0.370, 0.343, and 0.406 points, respectively (all p

Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:plo:pone00:0359412

DOI: 10.1371/journal.pone.0359412

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