Professional and Organisational Commitment in the Hospitality Sector

Marjetka Rangus, Srðan Miloševic, Iva Škrbic, Bojana Radenkovic-Šošic, Jože Hocevar and Mladen Kneževic
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Marjetka Rangus: University of Maribor, Faculty of Tourism, Slovenia
Srðan Miloševic: Educons University, Faculty of Sport and Tourism, Serbia
Iva Škrbic: Educons University, Faculty of Sport and Tourism, Serbia
Bojana Radenkovic-Šošic: Educons University, Faculty of Sport and Tourism, Serbia
Jože Hocevar: Terme Catež d.d, Slovenia
Mladen Kneževic: Libertas International University, Faculty for International Relations and Diplomacy, Croatia

Academica Turistica - Tourism and Innovation Journal, 2020, vol. 13, issue 2, 179-191

Abstract: The purpose of the study is to examinewhether two differentwork commitment profiles influence service quality in the hospitality sector in Slovenia and Serbia and how the implications of the differences can be used in the tourism and hospitality industry. Combining a qualitative and quantitative approach, two new instruments were developed for this study. The first instrumentwas created on the basis of short, structured interviews with employees. Two factors explaining the two different commitment profiles were determined with statistical analysis and with themethod of clustering, four dimensions of commitment profiles formingwere extracted. The second instrument was developed on the basis of existing evaluation forms for employees in the tourism industry and interviews with leading and middle managers of hotels. The findings of the study show that there is a small proportion of professionallyoriented employees in the tourism sector, and the difference among employees is evident in the ranking of working values. These results could be useful formanagers in planning and organising their human resources and also in planning further development of their companies’ human resource policies. The original contribution of the article is the ranking of working values and the perception of quality work by employees in the hospitality sector. The study also reveals new evidence on different types of commitment profiles.

Keywords: tourism; hospitality; organisational commitment; professional commitment; human resources management (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:prp:jattij:v:13:y:2020:i:2:p:179-191

DOI: 10.26493/2335-4194.13.179-191

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