Modernizing for performance: Do leadership, service quality, and remuneration drive employee performance in Indonesia’s tax administration?

Seno Aji ()
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Seno Aji: Sekolah Tinggi Ilmu Ekonomi Kusuma Negara

Journal of Economics and Business Letters, 2024, vol. 4, issue 3, 40-48

Abstract: This study tests whether leadership (X1), service quality (X2), and remuneration (X3) are associated with employee performance (Y) in a modernized public-sector setting. Using a quantitative explanatory design, we surveyed all 103 employees of KPP Madya Jakarta Barat (Section Heads, Functional Tax Auditors, Account Representatives, and Operational Staff). Constructs were measured via structured questionnaires; item–total (corrected) validity and Hoyt reliability confirmed sound measurement (α Leadership = 0.89; Service Quality = 0.925; Remuneration = 0.876; Performance = 0.928). Assumption checks included normality (CR skew/kurtosis within ±2.58), residual autocorrelation (Durbin–Watson in the no-autocorrelation band), and visual inspection for heteroskedasticity (scatterplots). Pearson correlations and simple regressions indicated that Service Quality → Performance (β = 0.429; R² = 0.184; p

Keywords: employee performance; service quality; remuneration; leadership; public-sector reform (search for similar items in EconPapers)
Date: 2024
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DOI: 10.55942/jebl.v4i3.985

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