Communication, physical work environment, work facilities, and job satisfaction: An exploratory single-agency case study in Indonesia

Suyeni Suyeni () and Surya Bakti ()
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Suyeni Suyeni: Universitas Asahan
Surya Bakti: Universitas Asahan

Priviet Social Sciences Journal, 2026, vol. 6, issue 7, 643-661

Abstract: Local technical agencies deliver most frontline public services in decentralised Indonesia, yet their managers hold almost no discretion over pay, which is fixed nationally by grade, so non-pecuniary job resources carry an unusually heavy attitudinal burden. Drawing on job demands–resources theory and social exchange reasoning, this study examined whether communication (a social resource), the physical work environment, and work facilities (contextual resources) predict civil-servant job satisfaction. A cross-sectional census of all 30 permanent civil servants at the District Fisheries Agency of Asahan Regency, North Sumatra, supplied complete responses to a 20-item, five-point instrument. Ordinary least squares regression showed positive coefficients for all three resources: communication, b = 0.307, β = .228, p = .006; physical work environment, b = 0.528, β = .418, p = .002; work facilities, b = 0.648, β = .386, p = .003. The model was jointly significant, F (3, 26) = 121.728, p

Keywords: civil service; communication; job satisfaction; physical work environment; work (search for similar items in EconPapers)
Date: 2026
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DOI: 10.55942/pssj.v6i7.2166

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