Perceived technology utilisation and self-rated administrative service performance in an Indonesian licensing agency

Rispan Kurniawan Marpaung () and Surya Bakti ()
Additional contact information
Rispan Kurniawan Marpaung: Department of Management, Faculty of Economics, Universitas Asahan
Surya Bakti: Department of Management, Faculty of Economics, Universitas Asahan

Priviet Social Sciences Journal, 2026, vol. 6, issue 9, 384-398

Abstract: This study examined the associations between employee competence, perceived workload, and perceived technology utilisation and self-rated administrative service performance in an Indonesian one-stop licencing office. All 31 employees of the Investment and One-Stop Integrated Service Office or Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) in Asahan Regency, North Sumatra, completed five-item Likert composites analysed using ordinary least squares. The model accounted for 90.8% of the observed performance variance, F (3, 27) = 88.93, p

Keywords: administrative service performance; task–technology fit; challenge stressors; workload; statistical power; one-stop licensing service (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

Downloads: (external link)
https://journal.privietlab.org/download.php?id=14013 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:prv:pssjpv:2288

Ordering information: This journal article can be ordered from
https://journal.priv ... SJ/article/view/2288

DOI: 10.55942/pssj.v6i9.2288

Access Statistics for this article

More articles in Priviet Social Sciences Journal from Privietlab Research Center
Bibliographic data for series maintained by Mochammad Fahlevi ().