Understanding telehealth adoption among healthcare professionals in Saudi Arabia through an extended technology acceptance model

Batool Al-Jasim, Emna Baklouti, Ebtesam Elsayed and Khaled Ouanes ()
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Batool Al-Jasim: Almoosa College of Health Sciences, Mahasin Al-Awal District, Al-Ahsa, Saudi Arabia
Emna Baklouti: Psychiatry Department, Razi Psychiatric Hospital, Manouba, Tunisia
Ebtesam Elsayed: Department of Public Health, College of Health Sciences, Saudi Electronic University, Riyadh, Saudi Arabia
Khaled Ouanes: Department of Health Informatics, College of Health Sciences, Saudi Electronic University, Dammam, Saudi Arabia

Priviet Social Sciences Journal, 2025, vol. 5, issue 5, 42-56

Abstract: This study investigates factors influencing telehealth adoption among healthcare professionals in Saudi Arabia using an extended Technology Acceptance Model (TAM). Incorporating classical TAM constructs—perceived usefulness and ease of use—alongside system quality dimensions such as learnability, interface quality, interaction quality, and reliability, the model was tested on a sample of 102 healthcare professionals from public and private hospitals. Structural Equation Modeling (SmartPLS) results show that perceived usefulness, learnability, interaction quality, and reliability significantly influence satisfaction, which in turn predicts future usage intention. Ease of use and interface quality were not significant, indicating that functional reliability and clinical utility outweigh aesthetics during crisis-driven adoption. The extended TAM demonstrated strong explanatory and predictive power (R² = 0.691 for satisfaction, R² = 0.623 for intention). This research underscores the importance of robust, reliable systems and targeted training to support long-term telehealth adoption in healthcare settings.

Keywords: Telehealth; Technology Acceptance Model; Healthcare Professionals; Satisfaction; System Quality; Saudi Arabia; COVID-19 (search for similar items in EconPapers)
JEL-codes: I18 O33 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:prv:pssjpv:455

DOI: 10.55942/pssj.v5i5.455

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