ISSUES AND CHALLENGES IN MOBILE INTERNET IN SRI LANKA

Nilan Jayasinghe, Gevin Witharana, Uthum Gunasekara, Dilshan Weerarathna and Chamal Jayasinghe

Journal of Information Systems & Operations Management, 2021, vol. 15, issue 2, 196-205

Abstract: The development of telecommunication is an essential factor to the economic sector while having an impact on opportunities. For communication among economic acts all around the world as well as inside a country. Nowadays, network providers give quality connections and opportunities to retrieve information by different technologies, traffic plans, and their service has become an essential part of society. Examining the leading network provider in Sri Lanka by using theoretical findings of telecommunication and technologies of communication is the main aim of this research. The monographic method, induction deduction method, and graph comparison method have been used in the research. Theoretical features of telecommunication, leading mobile network providers in Sri Lanka, financial performance indicators of those network providers, service and traffic schemes given by them, and competitiveness among them have been described in the research. Investigating the mobile traffic schemes and services provided by various network providers, it has been visible that they are almost similar in comparison but looking at each offer more closely revealed that some variations are essential to the customer and things that must overlook. After looking at the competitiveness among these network providers, it can conclude that in Sri Lanka, Dialog scored the most number points. In contrast, Mobitel and SLT scored points to become second and third in the race, respectively. By looking at the main factors in this comparison, Dialog must improve its ratings in areas like discounts given to the customers, the charge of the service, and supply of the service where others scored more points than Dialog.

Date: 2021
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