THE INFLUENCE OF TECHNOLOGY DEVELOPMENT ON COMMUNICATION ON THE EXAMPLE OF A LOGISTIC SYSTEM

Pascal Muam Mah (), Iwona Skalna (), John Muzam () and Lilian Kuyiena Song ()
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Pascal Muam Mah: AGH University of Science and Technology, Kraków, Poland
Iwona Skalna: AGH University of Science and Technology, Kraków, Poland
John Muzam: Silesian University of Science and Technology, Gliwice, Poland
Lilian Kuyiena Song: Higher Institute for Professionalism and Excellence Yaoundé, Cameroon

Journal of Information Systems & Operations Management, 2022, vol. 16, issue 1, 172-188

Abstract: Today's technology era is taking a focal point on communication. It's seen that customer service is key in nowadays business world. With technology taking focal point in our education, health, social and business sectors respectively, it is because of development perspective in technology. Communication in logistic system have humans at the center. This study view technology development by examining technological systems, software, processes upgrade and applications on human to machines in the logistic system. To validate and make remarks, this study makes a dynamic tracking on the applicability, upgrade of various systems, process, software and applications of natural language processing tools with the used of STAR Model to demonstrate influence of technology development in the logistic system. The study uses questionnaires to collect data and draw conclusion and later on analyze the data collected literary in a hypothetical approach. Results show technology influence customer*supplier relationship and enhance positive needs and wants for both customers and suppliers.

Date: 2022
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