INFORMATION TECHNOLOGY – A TOOL TO REDEFINE THE AIR TRAVEL ESSENTIALS

Camelia M. Gheorghe () and Cristina Stoenescu ()
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Camelia M. Gheorghe: Romanian American University

Romanian Economic Business Review, 2015, vol. 10, issue 2, 155-166

Abstract: In an era where technology changes people’s way of living, the companies in the tourism industry are struggling to exist and cope with a continuously increasing demand from a new and more sophisticated tourist. As aviation has always been the leading field in technological innovation, changing tourism and the whole society in a significant way, a particular attention was given to the way airports respond to these new challenges. This paper highlights the way technology shaped the new typology of tourists, focusing on the way passenger service is being reinvented in airports. The analysis concentrates on 2 aspects: the actual problems encountered by airports nowadays and the changes occurred in the behavior of the modern passenger.

Keywords: information technology; travel; airport; biometrics; geo-location; mobile; bluetooth; internet; passenger (search for similar items in EconPapers)
Date: 2015
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