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EXPLORING THE NEXUS BETWEEN PSYCHOLOGICAL CONTRACT AND TURNOVER INTENTION: CONCEPTUAL FRAMEWORK

Sovanjeet Mishra () and Pavan Kumar
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Sovanjeet Mishra: National Institute of Technology (NIT) Karnataka, Surathkal
Pavan Kumar: National Institute of Technology (NIT) Karnataka, Surathkal

Romanian Economic Business Review, 2017, vol. 12, issue 1, 68-81

Abstract: The present study investigates the impact of psychological contract on turnover intention in the insurance sector of India which is heavily affected by high employee or agent turnover. This research clarifies the paucity of literature related to psychological contract in Indian insurance industry. Psychological contract, work culture, workforce diversity is considered as the independent variable and turnover intention, work engagement, trust and job satisfaction as dependent variable. A model is proposed which explores the relationship between psychological contract, turnover intention, and work engagement and it is mediated by job satisfaction. Further,relationship between work culture and job satisfaction; workforce diversity and job satisfaction has been studied. The methodology adopted for this study is literature search. On the basis of the literature search and proposed model it is concluded that a fulfilled psychological contract would result in reducing employee turnover. Limitations and Implications are discussed in detail.

Keywords: Psychological contract; work culture; workforce diversity; turnover intention; work engagement; trust and job satisfaction (search for similar items in EconPapers)
Date: 2017
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