JOB SATISFACTION IN THE SERVICE ORGANIZATIONS IN SERBIA

Ana Jovičić (), Dunja Vujičić (), Radovan Oreščanin () and Danijela Lalić ()
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Ana Jovičić: Geographical institute “Jovan Cvijić”, Belgrade
Dunja Vujičić: University of Novi Sad
Radovan Oreščanin: University of Novi Sad
Danijela Lalić: University of Novi Sad

Romanian Economic Business Review, 2013, vol. 8, issue 4.1, 88-99

Abstract: In the service sector, human resource management is definitely one of the major factors of organization success. The purpose of this paper was to study the most important intrinsic and extrinsic motivation factors of job satisfaction in service sector in Serbia. Job satisfaction is very important issue in the service sector, regarding the fact that when the employees are satisfied with their jobs, they will give better service to their customers and in that way the level of customers satisfaction will increase as well. Job satisfaction theories were used as the basis for this research. Statistical techniques used in the study are descriptive statistics measures and statistical techniques of inference. Our overall conclusion is that employees in service organizations in Serbia are generally not satisfied with their jobs, and that there are opportunities for enhancement, but we have found no evidence of serious discontentment.

Keywords: Job satisfaction; intrinsic and extrinsic motivation factors; service organizations; Serbia (search for similar items in EconPapers)
Date: 2013
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