Basic Service Quality Dimensions in Tourist Destination Planning
Raghu Bista () and
Additional contact information
Chris Vasiliadis: University of Macedonia, Thessaloniki (Greece)
Anestis Fotiadis: University of Macedonia, Thessaloniki (Greece)
Journal of Tourism Challenges and Trends, 2008, vol. 1, issue 2, 33-44
The study is related to the basic service quality dimensions in a tourist destination. It attempts to propose a set of dimensions of destination service quality and a quality measurement scale which can be used to measure the service quality in a tourist destination. This research study has found four dimensions of destination service quality and successfully developed a measurement scale that can be used to measure the basic service quality in a destination. Initially 31 variables were developed using a qualitative survey. An initial five dimensions with 15 items were developed from sample using EFA. The findings of the study have implications for the destination managers of a country in how they understand how tourists access the service quality in the destination.
Keywords: tourist destination; service quality; Exploratory Factor Analysis; Confirmatory Factor Analysis (search for similar items in EconPapers)
References: Add references at CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:rau:jurtct:v:1:y:2008:i:2:p:33-44
Access Statistics for this article
More articles in Journal of Tourism Challenges and Trends from Romanian-American University Contact information at EDIRC.
Bibliographic data for series maintained by Alex Tabusca ().