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Basic Service Quality Dimensions in Tourist Destination Planning

Chris Vasiliadis, Raghu Bista () and Anestis Fotiadis
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Chris Vasiliadis: University of Macedonia, Thessaloniki (Greece)
Anestis Fotiadis: University of Macedonia, Thessaloniki (Greece)

Journal of Tourism Challenges and Trends, 2008, vol. 1, issue 2, 33-44

Abstract: The study is related to the basic service quality dimensions in a tourist destination. It attempts to propose a set of dimensions of destination service quality and a quality measurement scale which can be used to measure the service quality in a tourist destination. This research study has found four dimensions of destination service quality and successfully developed a measurement scale that can be used to measure the basic service quality in a destination. Initially 31 variables were developed using a qualitative survey. An initial five dimensions with 15 items were developed from sample using EFA. The findings of the study have implications for the destination managers of a country in how they understand how tourists access the service quality in the destination.

Keywords: tourist destination; service quality; Exploratory Factor Analysis; Confirmatory Factor Analysis (search for similar items in EconPapers)
Date: 2008
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http://www.rebe.rau.ro/RePEc/rau/jurtct/WI08/jurtct-WI08-A2.pdf (application/pdf)

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