Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP)

Marfuatun Marfuatun and Muafi Muafi
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Marfuatun Marfuatun: Master of Management, Universitas Islam Indonesia, Indonesia
Muafi Muafi: Professor, Management Department, Universitas Islam Indonesia, Indonesia

International Journal of Research in Business and Social Science (2147-4478), 2021, vol. 10, issue 1, 15-27

Abstract: This study aims to determine and analyze the influence of perceived organizational support, psychological empowerment, and organizational citizenship behavior from an Islamic perspective to service performance, as well as the mediation role of organizational citizenship behavior from an Islamic perspective on the relationship between perceived organizational support and psychological empowerment on service performance. The population of this study is all employees of food processing industry companies in Yogyakarta with a number of samples of 112 respondents. Using the quantitative method and primary data from questionnaire distributions, the research model will be analyzed using Structural Equation Modeling (SEM) with AMOS software. The results of this study reveal that perceived organizational support has a positive and significant influence on service performance; psychological empowerment has a positive and significant influence on service performance; organizational citizenship behavior from an Islamic perspective has a positive and significant influence on service performance; organizational citizenship behavior from Islamic perspective mediates the relationship between perceived organizational support on service performance, and organizational citizenship behavior from Islamic perspective mediates the relationship between psychological empowerment on service performance. Key Words: Perceived Organizational Support, Psychological Empowerment, Service Performance, Organizational Citizenship Behavior Islamic Perspective

Date: 2021
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Citations: View citations in EconPapers (2)

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