Assessing the impact of change management on employee performance: Evidence from Nile University of Nigeria

Udeme Archibong and Umar Abbas Ibrahim
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Udeme Archibong: Department of Business Administration, Nile University of Nigeria, Plot 681 Cadastral Zone C-OO, Research and Institution Area, Jabi Airport Bypass, Abuja FCT, 900001,Nigeria
Umar Abbas Ibrahim: Department of Business Administration, Nile University of Nigeria, Department of Business Administration, Nile University of Nigeria, Plot 681 Cadastral Zone C-OO, Research and Institution Area, Jabi Airport Bypass, Abuja FCT, 900001, Nigeria

International Journal of Research in Business and Social Science (2147-4478), 2021, vol. 10, issue 4, 525-534

Abstract: This article assessed the impact of change management on employee performance with evidence from Nile University of Nigeria. This study made use of a descriptive survey research design. Burke Litwin model of organizational change was adopted for this study because the model explains the linkages between variables and individual and organizational performance. The population consists of 1,400 staff (Academic and Non-Academic) staff of Nile University of Nigeria Abuja. Stratified random sampling techniques were employed to select the sample size of 311 from the population. Regression analysis was used to analyze the data that was collected using a five-point likert scale structured questionnaire. The results showed that Change in organizational structure has a significance on the quality of employee service delivery in Nile University of Nigeria, there is a relationship between technological change and quality of employee service delivery in Nile University of Nigeria even though the relationship was not very strong. Leadership change significantly influences the quality of employee service delivery at Nile University of Nigeria. Human resource is an important internal strength of every organization and a source of competitive advantage, the study, therefore, recommended amongst others that organizations should communicate details of the change to the employees to minimize resistance. Key Words:Change Management, Organizational structure, Leadership, Technology, Employee performance

Date: 2021
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