Customers’ behavioral intention on mobile banking services in Indonesia

Edwin Bustami, Sihol Situngkir, Syahmardi Yacob and Ade Octavia
Additional contact information
Edwin Bustami: Program in Economics, Faculty of Economics and Business, Universitas Jambi, Indonesi
Sihol Situngkir: Faculty of Economics and Business, Universitas Jambi, Kampus Unja Mendalo Darat, Jambi, Indonesia
Syahmardi Yacob: Faculty of Economics and Business, Universitas Jambi, Kampus Unja Mendalo Darat, Jambi, Indonesia
Ade Octavia: Faculty of Economics and Business, Universitas Jambi, Kampus Unja Mendalo Darat, Jambi, Indonesia

International Journal of Research in Business and Social Science (2147-4478), 2021, vol. 10, issue 7, 353-362

Abstract: This study examines the effects of knowledge, trust, enjoyment, risk, and culture on perceived ease of use, attitudes, perceived usefulness, and behavioral intention for choosing Jambi mobile banking services. Survey and verification methods were used with a sample of 400 units. Furthermore, this study used an accidental sampling method and analyzed data through Path Analysis. The findings of the study demonstrated that knowledge, enjoyment, and risk directly and significantly affect Indonesian customer attitudes, while a trust does not influence perceived ease of use, perceived usefulness, and behavioral intention. Moreover, risk and culture directly and significantly affect perceived ease of use and perceived usefulness. Key Words:Behavioral Intention, Mobile Banking Services

Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/1403/1063 (application/pdf)
https://doi.org/10.20525/ijrbs.v10i7.1403 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rbs:ijbrss:v:10:y:2021:i:7:p:353-362

Access Statistics for this article

International Journal of Research in Business and Social Science (2147-4478) is currently edited by Prof.Dr.Umit Hacioglu

More articles in International Journal of Research in Business and Social Science (2147-4478) from Center for the Strategic Studies in Business and Finance Editorial Office,Baris Mah. Enver Adakan Cd. No: 5/8, Beylikduzu, Istanbul, Turkey. Contact information at EDIRC.
Bibliographic data for series maintained by Umit Hacioglu ().