Transformation electronic payment system as predictor on financial satisfaction

Andro Agil Nur Rakhmad Nur Rakhmad, Dediek Tri Kurniawan Kurniawan and Yesiana Ihda Kusnayain
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Andro Agil Nur Rakhmad Nur Rakhmad: Universitas Negeri Malang
Dediek Tri Kurniawan Kurniawan: Universitas Negeri Malang
Yesiana Ihda Kusnayain: Universitas Negeri Malang

International Journal of Research in Business and Social Science (2147-4478), 2021, vol. 10, issue 8, 250-256

Abstract: Digitalization in Indonesia has entered a new phase, the development of technology that makes several services run more efficiently and more flexible. Digital services that are quite complex are financial services such as electronic payment systems. Currently, the payment system is able to increase the overall satisfaction of the individual. This study examines the role of using an electronic payment system and the determinants of individual financial satisfaction as a whole. This study uses structural equation modeling (SEM) to test hypotheses regarding financial satisfaction. The results of this study prove that financial capability is able to increase financial satisfaction. However, different results show that the use of an electronic payment system does not affect financial satisfaction. This finding can expand the literature review on digital awareness, satisfaction and behavior in addressing individual financial satisfaction. Key Words:inancial Capability, Financial Advice, EPS use, Financial Satisfaction

Date: 2021
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