The influence of interaction, learner characteristics, perceived usefulness, and perceived satisfaction on continuance intention in e-learning system

Andrianto Widjaja and Yosua Giovanni Widjaja
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Andrianto Widjaja: Sekolah Tinggi Manajeman PPM, Gedung Bina Manajemen, Jl. Menteng Raya No.9, RT.1/RW.10, Kb. Sirih, Kec. Menteng, Kota Jakarta Pusat, 10340, Indonesia
Yosua Giovanni Widjaja: Sekolah Tinggi Ilmu Ekonomi Jayakusuma, Jl. Suryo Pranoto 1-9 Petojo Selatan Gambir Jakarta Pusat DKI Jakarta 10160, Indonesia

International Journal of Research in Business and Social Science (2147-4478), 2022, vol. 11, issue 2, 381-390

Abstract: Communication and information technology have encouraged the use of e-learning systems in the education world. Even the application of the system has become a must in this COVID-19 pandemic health protocol. Nevertheless, it still needs to be observed, whether the consumers would keep using the e-learning system in the future. This study aims to see the effect of interaction variables and learner characteristic toward perceived usefulness and perceived satisfaction on e-learning system that has been used, with the effect of continuance intention toward the system in the future. To answer the purpose of this study, there is a research model has been developed which includes seven hypotheses. For the research object, the researcher chose non-government-owned colleges in Jakarta with the students as the sample chosen by purposive sampling technique. The result of this research shows those seven hypotheses accepted with the significant level at 1%, as well as 5%. It means each of the interaction variables and learning characteristics significantly direct and indirect influence the perceived satisfaction variable as well as the perceived usefulness variable. Moreover, it is proven that perceived usefulness is a significant determinant toward perceived satisfaction, even both of them significantly direct influence continuance intention at e-learning system that has been used. Key Words:Interactioin, Learner Characteristics, Perceived Usefullness, Perceived Satisfaction, Countinuance Intention, E-Learning

Date: 2022
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Citations: View citations in EconPapers (2)

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