Impact of Coronavirus on digital transformation in private sector organisations in developing countries

Tamanna Nankoomar and Rosemary Quilling
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Tamanna Nankoomar: Information Systems & Technology, University of KwaZulu- Natal, Westville, Durban, South Africa
Rosemary Quilling: Information Systems & Technology, University of KwaZulu- Natal, Westville, Durban, South Africa

International Journal of Research in Business and Social Science (2147-4478), 2023, vol. 12, issue 10, 01-12

Abstract: The onset of the COVID-19 pandemic has introduced a new phase of company operations. The advent of digital transformation (DT) has fundamentally transformed the global business landscape. Despite the global prevalence of this phenomenon, there is limited understanding of digital transformation (DT) in the context of COVID-19 and its impact on private sector organizations in developing nations. This study investigates the impact of COVID-19 on the process of digital transformation in privately owned companies located in underdeveloped nations. To accomplish this objective, a systematic literature review was conducted following the PRISMA (2020) principles, resulting in a selection of 26 studies. This study employs an inductive methodology, where pertinent topics are identified as they arise from the literature throughout the analysis stage. The technology-organization-environment framework (TOE) was subsequently employed to provide a contextual framework for these issues. The research findings suggest that the presence of resources, both financial and technological, is a crucial determinant in the adoption of digital transformation. The adoption of DT has been significantly influenced by various factors, including the role of governments, competitive forces, security, and other relevant considerations. Although organizations in underdeveloped nations encountered numerous hurdles, it was found that digital transformation progressed rapidly in all areas. Companies underwent substantial transformations to embrace digital transformation (DT), including the use of digital business models to facilitate remote operations and heightened investment in education, skills, and innovative digital tactics. Given the recent emergence of COVID-19, there remain numerous uncertainties regarding the enduring impacts that COVID-19 has had on organizations. Key Words:Digital transformation, DT, private sector, developing countries, COVID-19

Date: 2023
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