An investigation into the effectiveness of public participation mechanisms on service delivery within the Newcastle local municipality

Xolani Thusi, Nzuzo Mayisela and Mandisi Matyana
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Xolani Thusi: University of Limpopo
Nzuzo Mayisela: Department of Public Administration, MANCOSA, Durban 49494, South Africa
Mandisi Matyana: Department of Public Administration, Kwadlangezwa, 3886, University of Zululand, South Africa

International Journal of Research in Business and Social Science (2147-4478), 2023, vol. 12, issue 4, 363-373

Abstract: A little over two years ago, from the 9th to the 18th of July 2021, South Africa experienced one of the worst incidents of civil unrest since the beginning of its democratic dispensation. Although the main catalyst for this unrest was not directly issues of service delivery or public participation, many observers, experts or not could not help but see the connection to issues of poverty, unemployment and overall lack of service delivery. Public participation has long been established as a vital tool in the hands of the government for efficient service delivery & development. The Newcastle Local Municipality (NLM) as an institution in South Africa, is governed by numerous public participation legislation which essentially states it must always consult & involve all its citizens on all issues that affect the community at large. Despite its adherence to these stipulations, this brief study, through a qualitative inquiry making use of an interview schedule, finds that NLM practices a type of participation strategy known as “Degrees of tokenism†where the result is the appeasement and placation of the masses as opposed to true participation that gives the masses real power. The results indicated that the officials entrusted with ensuring the implementation of the public participation mandate faced numerous challenges that rendered their stellar efforts inefficient. Issues such as a lack of understanding of the fundamental importance of good governance and public participation led to a shortage of resources and increased apathy toward municipal affairs. In investigating the nature of the public participation framework in NLM the researcher aimed at providing more insight into the complex issues at play responsible for the largely concerning state of local government in South Africa, thus possibly providing solutions in the process. Key Words:Local government, participation, public service delivery

Date: 2023
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