The Impact of Covid-19 on Employees' Work-Life Balance: A Case Study of Botswana Unified Revenue

Douglas Chiguvi, Keneilwe Bakani and Segolame Kalayakgosi
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Douglas Chiguvi: BA ISAGO University, Gaborone, Botswana
Keneilwe Bakani: Botswana Unified Revenue Services, Gaborone, Botswana
Segolame Kalayakgosi: BA ISAGO University, Gaborone, Botswana

International Journal of Research in Business and Social Science (2147-4478), 2023, vol. 12, issue 6, 118-133

Abstract: The objective of this study is to examine the effects of remote work arrangements implemented during the COVID-19 pandemic on the equilibrium between work and personal life among employees in Botswana. The case of the Botswana Unified Revenue Service (BURS) will be utilized as a specific context for analysis. The study utilized a descriptive qualitative research approach, including in-depth interviews with a sample of 18 employees from BURS who were engaged in remote work throughout the COVID-19 lockdown period. These interviews were done in order to collect relevant data for the study. An alternative sampling method, namely non-probability sampling, was employed to pick a sample size of 18 employees from the BURS organization. The collected data was subsequently subjected to thematic analysis for the purpose of analysis. The findings of the research indicate that employees reported numerous advantages, including increased sleep duration and enhanced concentration. They also highlighted the benefits of having flexibility and autonomy in a home environment, free from the distractions typically encountered in open-office settings. However, the study also identified certain challenges, such as disruptions caused by family members and feelings of isolation. The study suggests that further research should be conducted to examine the effects of remote work in Botswana. This research would provide valuable insights for policymakers in navigating the challenges posed by the COVID-19 pandemic and its aftermath. Key Words:Work From Home (WFH), COVID-19, Productivity, Work-life balance, Botswana Unified Revenue Services (BURS), Botswana.

Date: 2023
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