Refining performance measurement in zakat institutions: a holistic proposal of OKR implementation

Ghina Atikah Azhar and Miranti Kartika Dewi
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Ghina Atikah Azhar: Faculty of Economics and Business, Universitas Indonesia, Jakarta, Indonesia
Miranti Kartika Dewi: Faculty of Economics and Business, Universitas Indonesia, Jakarta, Indonesia

International Journal of Research in Business and Social Science (2147-4478), 2023, vol. 12, issue 6, 351-366

Abstract: This paper aims to present the development process of a performance appraisal system for a zakat institution using the Objective and Key Results (OKR) framework. Various methods were employed, including observation, documentation, interviews, and focus group discussions with LAZ Sijahtra (anonymous), a university-based zakat institution located in Aceh Province, Indonesia. The province is well-known for its government policy enforcing zakat as a special source of Regional Original Revenue. The study identified four prioritized objectives for LAZ Sijahtra, which included optimizing the collection of Zakat, Infaq, Alms, and Waqf (ZISWAF) funds; enhancing the Cooperation and Network Development Department program; digitizing work activities; and achieving zero-balance ZISWAF, where all generated funds have been distributed. This study contributes to the field by exploring the development of performance measurements in smaller nonprofit organizations and addressing the legitimacy aspects of performance measurement systems. The utilization of the OKR framework in a nonprofit setting is still limited, making this research valuable. Key Words:Performance measurement, zakat institution, nonprofit organization, Objective and Key Results (OKR), Case Study

Date: 2023
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