Perceived hedonic values affecting students’ satisfaction and repurchase intention at SMEs retailers in Lephalale, South Africa

Scharl Briedenhann and Makhitha Km
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Scharl Briedenhann: Lephalale TVET college, Hoek Van Dikbas & Drif Straat, Onverwacht Lephalale 0557, South Africa
Makhitha Km: University of South Africa

International Journal of Research in Business and Social Science (2147-4478), 2024, vol. 13, issue 5, 949-959

Abstract: Research on students as consumers has garnered significant attention from researchers. This interest stems from the growing budgets allocated to students by both government and private families. Consequently, students engage in purchasing products and services from retailers both large and small (SMEs). To attract, satisfy and retain student customers, retailers must explore effective strategies. Hedonic values play a crucial role in retail marketing, especially when targeting students. This study aimed to assess the impact of perceived hedonic values on students’ satisfaction and repurchase intentions. Additionally, it investigated whether student satisfaction mediates the relationship between hedonic values an repurchase intentions. The survey was conducted among TVET college students in Lephalale, South Africa (SA). The findings could not exclusively confirm the effect of perceived hedonic values on students’ satisfaction and repurchase intentions. Similarly, the findings could not confirm the mediation effect of students’ satisfaction on the link between perceived hedonic values and repurchase intentions. The results are useful to SME retailers targeting student clientele. Key Words:perceived hedonic values, satisfaction, repurchase intention, students, SMEs, small retailers

Date: 2024
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