An investigation into the relationship amongst local government employees and their performances towards the distribution of services: study of Umhlathuze Local Municipality

Noxolo Mbokazi and Mandisi Matyana
Additional contact information
Noxolo Mbokazi: University of Zululand
Mandisi Matyana: University of Zululand

International Journal of Research in Business and Social Science (2147-4478), 2024, vol. 13, issue 7, 457-466

Abstract: This study's objective was to investigate the relationship amongst the local government employees and their performances towards the distribution of services. Many employees face different challenges in their workplaces, however in a situation like service delivery it’s important for employees to be able to work well together and have a positive relationship amongst each other and avoid political conflict that may end up affecting the citizens as they are their priority. The researcher acknowledges that there are many challenges faced by local government which affect the effective service delivery, these include toxic work relationships among employees, corruption and mismanagement of funds, red tape etc. The study was based on the current legal, theoretical and conceptual perspective that applies to the protocol of the working relationship amongst employees and service provision. Diverse perspectives were used to determine whether the employees of UMhlathuze Local Municipality have the positive relationship amongst each other without the interference of the political conflict, also for the community members under UMhlathuze Local Municipality to have a voice on whether the employees are distributing services rightfully or not. This study has adopted qualitative methods for getting in-depth and interactive information from the participants. The recommendations are also made for UMhlathuze Municipality, including the theoretical framework of service delivery and the working protocol of employees within an organization. Key Words:Performance of local government employees, service delivery, Umhlathuze Local Municipality, work relationship

Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ssbfnet.com/ojs/index.php/ijrbs/article/view/3634/2550 (application/pdf)
https://doi.org/10.20525/ijrbs.v13i7.3634 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rbs:ijbrss:v:13:y:2024:i:7:p:457-466

Access Statistics for this article

International Journal of Research in Business and Social Science (2147-4478) is currently edited by Prof.Dr.Umit Hacioglu

More articles in International Journal of Research in Business and Social Science (2147-4478) from Center for the Strategic Studies in Business and Finance Editorial Office,Baris Mah. Enver Adakan Cd. No: 5/8, Beylikduzu, Istanbul, Turkey. Contact information at EDIRC.
Bibliographic data for series maintained by Umit Hacioglu ().