The effects of rural -urban migration on service delivery demand increase in South African cities

Buyani Nkabinde and Lawrence Lekhanya
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Buyani Nkabinde: Durban university of Technology
Lawrence Lekhanya: Durban university of Technology

International Journal of Research in Business and Social Science (2147-4478), 2024, vol. 13, issue 7, 566-578

Abstract: Service delivery in cities is facing challenges related to high demand service delivery demand as a result of rural-urban migration patterns. This is the flow of people from rural areas to cities looking for better opportunities in relation to jobs and education. Thus, there is high demand for services in cites. The study seeks to assess whether there is high service delivery in cities because of rural-urban migration patterns. The study adopts a quantitative approach with the sample comprising 350 respondents, purposively selected through non- probability sampling, and required to complete a 5-point Likert scale questionnaire. The researcher assisted in terms of questionnaire administration. The completed questionnaire provided the quantitative data for statistical analysis, using SPSS version 28.0. Study findings indicate that, among other factors, problems related to illegal water connection, pit latrine, high electricity demand in urban areas which indicates more demand. The findings suggest a need for urban planning to harness the good aspects of rural- urban migration, providing key pointers for sustainable growth in local government, as well as to address the high urban crime rate, unemployment, delays in hospitals. This study activates proactive urban planning and community involvement through public participation channels and the need for urban municipalities to create bi-laws that will proactively dela with rural to urban migration. Key Words:Service delivery; Rural to urban migration Patterns; Municipalities

Date: 2024
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