Impact of automated picking systems on operational efficiency in South Africa’s manufacturing warehouses

Tshepo Mabotja
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Tshepo Mabotja: University of Kwazulu Natal

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 3, 18-29

Abstract: The study seeks to examine the determinants affecting warehouse performance, emphasising the impact of warehouse management systems on improving the worldwide competitiveness of South African steel manufacturing firms. It aims to underscore the difficulties in existing procedures and the strategic significance of proficient warehouse management. The study utilised a qualitative methodology to examine warehouse management methods in South African steel manufacturing firms. Data was gathered via structured interviews and questionnaires to ascertain current management system frameworks, picking methodologies, and the incorporation of automated solutions. The results indicate that the majority of South African steel manufacturers employ non-automated and non-integrated warehouse management systems. A notable deficiency in formal picking systems and zone picking was seen, leading to inefficient operations, excessive moves, and a failure to attain a competitive advantage in the worldwide market. The report emphasises a widespread undervaluation of warehouse management's strategic importance by senior management in enhancing manufacturing competitiveness. This report emphasises the necessity for South African steel manufacturing firms to implement integrated and automated warehouse management systems to optimise processes and improve global competitiveness. The enhancement of warehouse operations, particularly through the adoption of formal picking methods, could markedly diminish operational inefficiencies and elevate consumer satisfaction. This study offers significant insights into the constraints of existing warehouse management procedures in South Africa's steel manufacturing industry. By pinpointing particular obstacles and opportunities for enhancement, it provides actionable recommendations for utilising warehouse management as a competitive edge in the global marketplace. Key Words:Zone picking, Warehousing, Manufacturing, Picking systems, Supply chain management

Date: 2025
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