Elevating knowledge sharing and communication through Artificial Intelligence: An organizational perspective

Simangele Mkhize and Melanie Lourens
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Simangele Mkhize: Faculty of Management Sciences, Durban University of Technology
Melanie Lourens: Durban University of Technology

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 4, 103-114

Abstract: Knowledge-sharing is essential for organizations that seek to maximize collective intelligence, foster collaboration, and enhance employee relations. Effective communication accelerates the exchange of ideas, ensuring that knowledge is shared accurately within groups. Knowledge sharing and organizational communication are essential characteristics of any organization, and employees must support each other to survive internal organizational dynamics. The study aims to understand the relationship between knowledge sharing, organizational communication, and artificial intelligence (AI). The study examined how organizational communication strengthens knowledge sharing and how AI technologies enhance the connection. A systematic literature review analysis was conducted using the PRISMA flow diagram to explore the effect of communication strategies on knowledge sharing and identify how AI tools can streamline these processes. Data from databases such as Google Scholar, Web of Science, and Science Direct were accessed. The analysis indicated that incorporating AI technologies to improve knowledge sharing and organizational communication minimizes costs, increases employee productivity, streamlines workflows, provides faster information retrieval, and enhances decision-making. However, despite its possible benefits, incorporating AI in organizational communication strategies does not come without challenges. The study recommends how organizations can encourage employee knowledge sharing through communications and AI to improve employee relations and organizational performance. It is additionally essential to reflect on how AI can be brought in strategically to break the barriers around effective knowledge sharing and organizational communication. Sharing knowledge and communicating effectively across an organization is more critical than ever in today’s fast-paced business environment. Key Words:Knowledge sharing, Organizational communication, AI, Employee relations, Organizational performance

Date: 2025
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