The positive experiences of caregivers utilizing under five child healthcare service in vhembe district, South Africa

Sophy Mogatlogedi Moloko, Idah Moyo and Livhuwane Tshivhase
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Sophy Mogatlogedi Moloko: Sefako Makgatho Health Sciences University
Idah Moyo: UNISA
Livhuwane Tshivhase: Sefako Makgatho Health Sciences University

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 4, 256-265

Abstract: Caregivers play an essential role in the prevention and management of childhood illnesses. The experiences caregivers encounter when utilizing healthcare services for children under-five years of age profoundly influence their propensity to use these services in the future. This paper aims to explore the positive experiences of caregivers utilizing under-five child healthcare services in Vhembe district healthcare facilities. A qualitative, explorative and descriptive design was used for this study. Sixteen caregivers were purposefully sampled, and in-depth individual interviews were conducted. Braun and Clarke's (2006) thematic analysis steps were followed to analyze the data. Trustworthiness criteria were observed, and ethical approval was obtained for the study. The findings show that caregivers had positive experiences with the service they received. The care was of good quality, as reflected in timely service provision, availability of medicines, nurses' competence and professionalism, and person-centred care. The healthcare environment was welcoming; communication was effective, and nurses portrayed a positive attitude, resulting in caregivers' satisfaction with the care received. Caregivers felt Supported and empowered as they were involved in childcare. Positive experiences are crucial for the optimal utilization of healthcare services and improved health outcomes. The findings highlight the need to enhance staff competency and professionalism by mandating IMCI training. Key Words:Child Health Services; Caregivers; Positive Experiences; Primary Healthcare; Under-Five Child

Date: 2025
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