The registration conundrum: A sociological perception into the experiences of first-year students at the University of Venda in South Africa

Phoke Alpha Rakgwata, Talifhani Trevor Ramatswi and Decent Munzhelele
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Phoke Alpha Rakgwata: University of Venda
Talifhani Trevor Ramatswi: University of Venda
Decent Munzhelele: University of Venda

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 4, 379-390

Abstract: First-year students confront various difficulties when they move to higher education, especially in South African universities, which have a heterogeneous socio-economic environment. This study examined the "registration conundrum" students encounter while investigating the sociological factors affecting their experiences during this crucial beginning stage. A mixed-methods approach was used to record the depth and breadth of first-year students' experiences, integrating qualitative interviews with quantitative questionnaires. Ten first-year University of Venda students participated in the study, which provided detailed information about the participants' emotional and personal experiences during the registration procedure. Purposive sampling was used to choose the participants. Findings indicated that inadequate access to resources, bureaucratic inefficiencies, and socio-economic inequality significantly heightened stress and anxiety levels among students, leading to delayed academic engagement. The study also emphasized how race, gender, and class intersect to influence students' registration experiences and how those experiences affect their academic achievement and social integration. According to the research, to improve educational equity and accessibility, higher education institutions must implement inclusive and flexible registration procedures that consider the particular difficulties faced by first-year students. In addition to illuminating the subtleties of student experiences, this sociological viewpoint advocates for legislative changes meant to enhance South Africa's higher education system. The study complied with ethical standards for privacy, anonymity, informed consent, confidentiality, and harm avoidance. Key Words:Experiences, Registration Conundrum, Students, Sociological Perception.

Date: 2025
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