The influence of organisational ambidexterity on digital efficacy: The moderating role of digital skills

Siphephelo Mpofu, Njabulo Ndlovu, Takawira Ndofirepi and Paul Nemashakwe
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Siphephelo Mpofu: Gwanda State University
Njabulo Ndlovu: National University of Science and Technology
Takawira Ndofirepi: National University of Science and Technology
Paul Nemashakwe: Catholic University of Zimbabwe

International Journal of Research in Business and Social Science (2147-4478), 2025, vol. 14, issue 7, 147-163

Abstract: In the face of fast technological improvements, higher education institutions must strike a balance between leveraging existing strengths and pursuing new opportunities to succeed. This study examines how organisational ambidexterity affects digital efficacy in Zimbabwean state universities, with a focus on the moderating influence that digital skills play. A cross-sectional research design was employed to collect data from 110 academic and administrative staff at three Zimbabwean state universities through digital platforms. The findings show a positive relationship between organisational ambidexterity and digital efficacy, with digital skills significantly moderating the relationship. Universities with ambidextrous staff have higher levels of academic excellence, research productivity, and stakeholder satisfaction. Due to limited time and funds, the study only focused on three state universities, but it would be interesting to explore private universities in the future. This research provides valuable insights for Zimbabwean state universities to enhance their digital capabilities. By fostering a balance between exploitation and exploration of digital innovations and investing in digital skills development, universities can improve their digital competence and competitiveness. The study contributes to enhancing digital efficacy within the higher education sector, informing strategic decisions, and providing valuable insights for university leaders, policymakers, and scholars grappling with the challenges of digital transformation. This research contributes to the existing literature on digital transformation in higher education, particularly within resource-constrained environments. The study provides novel empirical evidence based on data collected from university staff interacting through digital platforms. Key Words: Organisational Ambidexterity; Digital Efficacy; Digital Skills; Higher Education; Zimbabwean State Universities

Date: 2025
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