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The Impact of Internal Control on the Profitability of Microfinance Institutions in Senegal

Gnilane Ndiaye, Cheng Bo, V. V. Azenga and Juniter Kwamboka
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Gnilane Ndiaye: Huazhong University of Science and Technology
Cheng Bo: Huazhong University of Science and Technology
V. V. Azenga: Huazhong University of Science and Technology
Juniter Kwamboka: Huazhong University of Science and Technology

International Journal of Research in Business and Social Science (2147-4478), 2019, vol. 8, issue 2, 41-51

Abstract: The purpose of this study is "Designing an excellent service model on Population and Civil Registration Service in the city of Metro ". The conclusions obtained from this study are (1) Problems in excellent service at Population and Civil Registration Service in the city of Metro based on their nature are divided into two types, which is uncontrolled (missed) and which is controlled (difficult). Uncontrolled problems are problems that should not need to exist, but they appear as an unavoidable problem whereas problems that are controlled are problems whose level of difficulty can be controlled. (2). The focus of service in population administration services in an institutional model emphasizes speed and convenience and does not pay attention to the simplicity of requirements and so to improve its quality it is necessary to pay attention to safety factors. (3) There are still many brokers in the services of the city of Metro Population and Civil Registration Service due to lack of supervision from the relevant agencies, not yet clear the application of Procedure Service Standards as well as the lack of socialization to the public about the service rates and service procedures. Key Words:EPS, ROA, Profit Margin, ROE, Internal Control

Date: 2019
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International Journal of Research in Business and Social Science (2147-4478) is currently edited by Umit Hacioglu

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