Servisscape in the Finest Cinema: Is It Works for Young Customers?

Aditya Pandowo and Merinda H. C. Pandowo
Additional contact information
Aditya Pandowo: Faculty of Economics, Universitas Negeri Manado Indonesia
Merinda H. C. Pandowo: Faculty of Economics & Business, Universitas Sam Ratulangi, Manado, Indonesia

International Journal of Research in Business and Social Science (2147-4478), 2019, vol. 8, issue 3, 83-93

Abstract: The aim of the study is to investigate the consequences of servicescape and to explore the application of it in the premium cinema. Several stimuli related to cinemas’ physical attraction are added to determine their relation such as ambiances, spatial layouts, and signs. 154 visitors are taken by purposive sampling. The respondents are the young regular audience in the finest cinema. Closed structure questioners are spread for primary data and examined with path analysis. The results show that servicescape is related to perceived quality, perceived value, and willingness to pay a premium. Meanwhile, a significant relation also is shown between perceived quality and perceived value. There is also evidence that both perceived quality and perceived value as antecedents of willingness to pay the premium price. The findings provide the applicability of servicescape in the cinema industry, especially in high-class cinema where the consumer-brand relationship is needed Key Words:Servicescape, Perceived Quality, Perceived Value, Premium Price, Hedonic Behaviour

Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/257/249 (application/pdf)
http://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/257 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rbs:ijbrss:v:8:y:2019:i:3:p:83-93

Access Statistics for this article

International Journal of Research in Business and Social Science (2147-4478) is currently edited by Prof.Dr.Umit Hacioglu

More articles in International Journal of Research in Business and Social Science (2147-4478) from Center for the Strategic Studies in Business and Finance Editorial Office,Baris Mah. Enver Adakan Cd. No: 5/8, Beylikduzu, Istanbul, Turkey. Contact information at EDIRC.
Bibliographic data for series maintained by Umit Hacioglu ().