Levels of transparency and county service delivery in Kenya

Kellen Kiambati
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Kellen Kiambati: Karatina University Human Resource Development Department, P.O. BOX 1957 –10101, Karatina -Kenya

International Journal of Research in Business and Social Science (2147-4478), 2020, vol. 9, issue 3, 14-25

Abstract: In order to push development to the grassroots and ensure citizens contribute meaningfully to development, many African countries have adopted the devolved governance system. However, it has been observed that the devolution of political powers has not translated equally to envisioned overall development. In Kenya County governments have achieved various milestones towards development demonstrated through the infrastructure, social amenities, and standards of living. However, corruption has been increasing mainly due to a lack of transparency. This paper sought to examine the contribution of transparency levels in County government service delivery. The study adopted mixed method approach using survey and in-depth interviews concurrently. Stratified multi stage cluster sampling was deployed. Quantitative data was collected using questionnaires and qualitative data using interview schedules. Data was analyzed using descriptive and inferential statistics and a typological theory developed to explain the study results. The study findings showed that the level of transparency in the counties was low which affected service delivery. The study concluded that county governments should ensure that public participation and sharing of information is bidirectional to involve both users and management so as to improve service delivery. Key Words: Levels, Transparency, Service, Participation, Communication

Date: 2020
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