Balanced scorecard-based performance assessment of Turkish banking sector with the Analytic Network Process (ANP)

Hasan Dincer, Umit Hacioglu and Serhat Yuksel
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Hasan Dincer: School of Business and Management, Istanbul Medipol University, Beykoz, 34810, Istanbul, Turkey
Umit Hacioglu: School of Business, Ibn Haldun University, Istanbul, Turkey
Serhat Yuksel: School of Business and Management, Istanbul Medipol University, Beykoz, 34810, Istanbul, Turkey

International Journal of Decision Sciences & Applications (2528-956X), 2020, vol. 1, issue 1, 01-12

Abstract: In the last decade, Performance assessment of banking sectors in advanced economies became a prominent issue investment decision. This paper aims to evaluate the balanced-scorecard-based performance of the Turkish banking sector using the Analytic Network Process Approach. Within this scope, all 33 deposit banks were intended to analyze out of 34 banks. Within this scope, we made an analysis in order to determine which perspectives of the balanced scorecard approach are appropriate for each type of bank (state banks, private banks, foreign banks). In this study, we used Analytic Network Process (ANP) approaches so as to achieve this objective. With a balanced-scorecard performance assessment of the banking sector using the ANP approach, all the factor priorities have been extracted and normalized to one for each cluster and final priorities have been obtained. The final priorities and rankings of each perspective of the balanced scorecard and the type of bank ownership have been assessed in the model. According to the results of the analysis, Findings demonstrate that (i) financial factor of balanced scorecard approach has the first rank with 65.7 percent; (ii) Customer perceptive is in the second rank with 22.1 percent. (iii)Third and fourth ranks have close results, (iv) learning and growth stay in the third rank with 6.3 percent (v) internal factor has the weakest importance with 5.9%, (vi) state banks into bank ownership have the highest rank with 53.9 percent, (vii) Private owned banks are the second in the relative performance of the bank groups with 36.1%, (viii) Balanced scorecard based performance of foreign banks are replaced in the last order with approximately 10%. Key Words:BSC, Banking, ANP

Date: 2020
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