An Agent-Based Decision Support Model for the Development of E-Services in the Tourist Sector

Frank Bruinsma, Karima Kourtit and Peter Nijkamp

Review of Economic Analysis, 2010, vol. 2, issue 3, 232-255

Abstract: This paper regards cultural heritage as a strategic development tool for urban tourist policy. It highlights the use of e-services as a central instrument in a competitive tourist sector. The appropriate choice of e-services - and packages thereof - depends on the various strategic considerations of urban stakeholders (agents) and may differ for each individual city. The paper offers a systematic analysis framework for supporting these choices and deploys multi-criteria analysis as a systematic evaluation methodology, in particular the Regime method. The evaluation framework is exemplified through an application to three field cases in Europe, viz. the cities of Amsterdam, Genoa and Leipzig. Our analysis concludes that tailor-made packages of e-services that serve the needs of the stakeholders can be made with the help of our evaluation tools.

Keywords: cultural heritage; e-services; city marketing; agent-based decision support model (search for similar items in EconPapers)
JEL-codes: H4 Z1 (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (1)

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Related works:
Working Paper: AN AGENT-BASED DECISION SUPPORT MODEL FOR THE DEVELOPMENT OF E-SERVICES IN THE TOURIST SECTOR (2009)
Working Paper: An agent-based decision support model for the development of e-services in the tourist sector (2009)
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Persistent link: https://EconPapers.repec.org/RePEc:ren:journl:v:2:y:2010:i:3:p:232-255

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