Do high performance work systems enhance business performance? Examining the mediating influence of total quality management

Emilio Ruiz Ruiz (), Jesús David Sánchez de Pablo (), Rosa M. Mu?oz () and Isidro Pe?a ()
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Emilio Ruiz Ruiz: University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain
Jesús David Sánchez de Pablo: University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain
Rosa M. Mu?oz: University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain
Isidro Pe?a: University of Castilla-La Mancha, Faculty of Law of Social Sciences, Ronda de Toledo s/n, 13071 Ciudad Real, Spain

Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, 2019, vol. 37, issue 1, 235-258

Abstract: This paper analyses the effect of High-Performance Work Systems (HPWS) and Total Quality Management (TQM) on business performance. An extensive literature review made it possible to establish four hypotheses, along with a comprehensive path model of relationships tested by means of structural equation modelling (SEM) using the partial least squares (PLS) technique. The results show that HPWS positively influence business performance and TQM which, in return, directly improves business performance and mediates in the HPWS-business performance relationship. Upon considering these conclusions, we can, therefore, state that the integration of both human resource management and total quality management is a key strategy for a company.

Keywords: high performance work systems; total quality management; mediation; business performance; partial least square (search for similar items in EconPapers)
JEL-codes: M50 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:rfe:zbefri:v:37:y:2019:i:1:p:235-258

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