MEDIATING ROLE OF PRODUCTIVITY BETWEEN PERFORMANCE EXPECTANCY AND ADAPTIVE PERFORMANCE OF MANAGERS IN SMES

Abid Hussain, Sana Rashid, Sara Shabbir, Rizwan Qaiser Danish and Manzoor Ahmad Shah
Additional contact information
Abid Hussain: PhD Scholar, Hailey College of Commerce, University of the Punjab, Pakistan
Sana Rashid: PhD Scholar, Hailey College of Commerce, University of the Punjab, Pakistan
Sara Shabbir: PhD Scholar, Hailey College of Commerce, University of the Punjab, Pakistan
Rizwan Qaiser Danish: Associate Professor, Institute of Business and Administration (IBA), University of the Punjab, Pakistan
Manzoor Ahmad Shah: Accounts Officer, SHC& ME Department of Punjab, Pakistan

Bulletin of Business and Economics (BBE), 2021, vol. 10, issue 3, 178-187

Abstract: This study investigates the mediating role of productivity between performance expectancy and adaptive performance of managers through usage of mobile technology in the context of small and medium enterprises of Pakistan. This study's target population includes managers or owners of SMEs listed in Chambers of Commerce of Capital cities of Pakistan. As part of the more extensive research, 422 responses were received, which shows a 59% response. To test the hypotheses, measurement and structural model was developed in SEM. The findings showed that partial mediation was observed in the case of performance expectancy with adaptive performance as direct beta without mediation is significant and positive, as well as in the presence of mediator productivity, it is also positive and significant with reduced strength of relationship between performance expectancy and adaptive performance. This study's findings will help the academia, banking sector, SMEDA and practitioners understand the importance productivity increased with technology, performance expectancy and adaptive performance. Future researchers must focus on an empirical investigation of testing the effect of information quality, system quality and mobile banking to predict managers' adaptive performance by comparing SMEs and large enterprises in Pakistan.

Keywords: Mobile Devices; Performance expectancy; Usage; Productivity; Adaptive Performance. (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://bbejournal.com/BBE/article/view/296/249 (application/pdf)
https://bbejournal.com/BBE/article/view/296 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rfh:bbejor:v:10:y:2021:i:3:p:178-187

Access Statistics for this article

Bulletin of Business and Economics (BBE) is currently edited by Dr. Muhammad Irfan Chani

More articles in Bulletin of Business and Economics (BBE) from Research Foundation for Humanity (RFH) Contact information at EDIRC.
Bibliographic data for series maintained by Dr. Muhammad Irfan Chani ().