EVALUATING THE COUNTERPRODUCTIVE BEHAVIORS OF EMPLOYEES AT WORK PLACE: EMPIRICAL EVIDENCE FROM PUBLIC SECTOR ORGANIZATIONS

Sidra Tariq, Muhammad Zeeshan Shaukat, Abdul Aziz Khan Niazi and Abdul Basit
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Sidra Tariq: Institute of Business Management, University of Engineering and Technology, Lahore, Pakistan
Muhammad Zeeshan Shaukat: Hailey College of Commerce, University of the Punjab, Lahore, Pakistan
Abdul Aziz Khan Niazi: Department of Management, New Campus, University of Engineering and Technology, Lahore, Pakista
Abdul Basit: Lahore Institute of Science and Technology, Lahore, Pakistan

Bulletin of Business and Economics (BBE), 2023, vol. 12, issue 2, 178-187

Abstract: The aim of the study is to find the measures to reduce the counterproductive behavior of employees working in public sector organizations. It is an empirical study that evaluates the relationships among the employees' counterproductive behaviors. The study keeps qualitative research philosophy and the process of reasoning is the act of making generalized conclusions which have an inductive approach. The research methodology is based on primary data from panel of experts by using Interpretive Structural Modeling (ISM) coupled with cross-impact Matrix Multiplications Applied to classifications (MICMAC). The research survey conducted from experts by presenting a matrix-type questionnaire appropriate for structural studies. Final data has been analyzed through ISM and MICMAC methods. Research of the literature review and data collection results in nineteen factors of counterproductive behavior of employees. ISM shows that work overload and ineffective communication are the most critical factors. MICMAC analysis reveals that there is no autonomous factors, one in dependent quadrant, two in independent quadrant and rests are in linkage quadrant. This research is conducted in a real life field based on original public sector organizations that provide real time practical solutions of the problem. This study added a sufficient contribution in the field of research for future research to address the counterproductive behavior.

Keywords: Counterproductive behavior; employees; ISM; MICMAC; public sector organizations (search for similar items in EconPapers)
Date: 2023
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