Human-Centered Design in Human-Robot Interaction Evaluating User Experience and Usability

Rowshon Ali, Tafsirul Islam, Bishwajit Roy Prato, Sakib Chowdhury and Abdullah Al Rakib
Additional contact information
Rowshon Ali: Bachelor in Computer Science and Technology, Chang’an University, China
Tafsirul Islam: Bachelor in Computer Science and Engineering, Green University of Bangladesh
Bishwajit Roy Prato: Bachelor in Electronics and Information Engineering, Nanjing University of Posts and Telecommunications, China
Sakib Chowdhury: Bachelor In Electronics and Information Engineering. Nanjing University of Posts and Telecommunications, China
Abdullah Al Rakib: Bachelor In Microelectronics Science and Engineering. Yangzhou University, China

Bulletin of Business and Economics (BBE), 2023, vol. 12, issue 4, 454-45

Abstract: Social robotics is a fledgling field with a lot of potential. For several decades, it was a concept defined by research and theoretical approaches. Robots have gradually found their way into various aspects of our society as scientific and technological breakthroughs have allowed them to do, and they are now ready to leave the industry and enter our daily lives. In this regard, user experience is critical to ensuring an effortless and natural connection between robots and people. This study concentrated on the user interface approach in terms of a robot's embodiment, focusing on its motions, gestures, and dialogues. The goal was to examine how robotic platforms and people interact, as well as what differences should be considered while building robot activities. To accomplish this goal, a quantitative and qualitative investigation based on actual conversations between many human beings and the artificially intelligent platform was done. The information was acquired by capturing each interaction and having every participant fill out a questionnaire. The findings revealed that participants enjoyed communicating with a robot and considered it engaging, which resulted in increased trust and pleasure. However, the robot's response delays and faults created dissatisfaction and disconnection. The study discovered that adding embodiment into the robot's design increased its user experience and that the robot's personality and conduct were important elements. It was established that robotic platforms, as well as their look, movements, and mode of communication, had a significant impact on user perception and interaction.

Keywords: Human-robot interaction; Evaluation methods; Frameworks; Human Centered Design (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://bbejournal.com/BBE/article/view/645/547 (application/pdf)
https://bbejournal.com/BBE/article/view/645 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rfh:bbejor:v:12:y:2023:i:4:p:454-45

DOI: 10.61506/01.00148

Access Statistics for this article

Bulletin of Business and Economics (BBE) is currently edited by Dr. Muhammad Irfan Chani

More articles in Bulletin of Business and Economics (BBE) from Research Foundation for Humanity (RFH) Contact information at EDIRC.
Bibliographic data for series maintained by Dr. Muhammad Irfan Chani ().