Empathetic Influence: Charting a Course for Employee Well-being Through Leadership in the Service Sector

Syeda Fatima Azeemi, Dr. Fouzia Ashfaq and Khurram Shahnawaz Rana
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Syeda Fatima Azeemi: Lahore College for Women University, Lahore, Pakistan
Dr. Fouzia Ashfaq: Lahore College for Women University, Lahore, Pakistan
Khurram Shahnawaz Rana: CHRO, Netsol Technologies LTD, Lahore, Pakistan

Bulletin of Business and Economics (BBE), 2024, vol. 13, issue 1, 690-695

Abstract: This study explores a crucial role of empathy in leadership style, focusing its impact on employee wellbeing. Through a comprehensive analysis it aims to inform leadership practices to develop a positive workforce environment, enhancing the overall organizational wellbeing. Empathetic leadership involves the understanding follower’s emotions and taking proactive caring actions, the leadership style works with the mediation of distributive justice that create a perception of fair and equal allocation of resources and rewards in organization. Such leadership style promotes positive relationships, enhanced teamwork and contribute in organizational productivity. Empathetic leaders possess skills that are crucial for adapting global trends and creating supporting work environment, particularly in adapting organizational change. Employee wellbeing is crucial for organizational success, which is significantly influenced by empathetic leadership with the perception of distributive justice, resulting in higher job satisfaction, organizational commitment and overall enhanced work environment.

Keywords: Empathetic Leadership; Distributive Justice; Wellbeing; Mediation (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:rfh:bbejor:v:13:y:2024:i:1:p:690-695

DOI: 10.61506/01.00256

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