Implementing Responsible Artificial Intelligence in Marketing

V. Kumar, Ashutosh Dixit, Priyanka Sharma and Sudipendra Nath Roy
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V. Kumar: Brock University, Ontario, Canada
Ashutosh Dixit: Cleveland State University, Ohio, U.S.A.
Priyanka Sharma: Indian Institute Of Management–Lucknow (IIM–Lucknow), Uttar Pradesh, India
Sudipendra Nath Roy: St. Cloud State University, Minnesota, U.S.A.

American Business Review, 2025, vol. 28, issue 2, 319-342

Abstract: Ethical use of AI ensures equity and fairness for all stakeholders, leading to enhanced business performance. This conceptual paper explores the ethical implications of Artificial Intelligence (AI) in marketing through a literature synthesis grounded in ethical theory. Drawing on frameworks such as utilitarianism, deontology, virtue ethics, ethics of care, and contractarianism, the study identifies five key ethical challenges—monopolization, privacy, corporate social responsibility, human rights, and accountability. Real-world cases illustrate how these challenges manifest in practice. The paper proposes theory-driven solutions including data democratization, contextual data use, adherence to human rights protocols, and the establishment of AI governance mechanisms like ombudspersons. By offering a conceptual framework and ethical propositions, the study contributes to the development of responsible AI practices in marketing and outlines directions for future research.

Keywords: Artificial Intelligence (AI); Ethics; Marketing; Ethical AI Frameworks; Electronic Commerce (search for similar items in EconPapers)
JEL-codes: L81 M31 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ris:ambsrv:021851

DOI: 10.37625/abr.28.2.319-342

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