The Determination of Preference Ranking of A Group Travel Agencies in Turkey with PROMETHEE Method (Türkiye’deki A Grubu Seyahat Acentalarının Tercih Sıralamasının PROMETHEE Yöntemi ile Belirlenmesi)

Hasan Uygurtürk () and Turhan Korkmaz
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Hasan Uygurtürk: Karabuk University

Business and Economics Research Journal, 2015, vol. 6, issue 2, 141-155

Abstract: Travel agencies are the main actors of the tourism industry. Many touristic customers are involved in tourism activities benefiting from the services provided by the travel agencies. Travel agencies play an important role in advising them to make decisions and agencies also are being an information source for customers. In addition, travel agencies contribute the improvement of alternatives for touristic customers by improving continually their product and services. There are three different travel agency groups in Turkey. These groups are A group, B group and C group travel agencies. A-Group travel agencies are in the first place in terms of diversity of functions and economic size. A very large part of the travel agencies in Turkey is A group agencies. An excessive number of travel agencies make complicated the selection of agency for the touristic customers. This study aimed at evaluating the A group travel agencies operating in Turkey and presenting a choice of suggestion for potential touristic customers. For this purpose PROMETHEE method is used in analysis process. According to the results of the findings an order of preference for touristic customers is determined.

Keywords: Tourism industry; A group travel agency; preference functions; PROMETHEE; GAIA plane (search for similar items in EconPapers)
JEL-codes: C44 L83 (search for similar items in EconPapers)
Date: 2015
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