Workplace Ostracism as An Antecedent of Workplace Incivility: Mediation of Negative Emotions and Moderating Role of Perceived Organizational Support

Malik Zeeshan, Noshaba Batool, Muhammad Ali Raza and Bahaudin G. Mujtaba
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Malik Zeeshan: COMSATS University Islamabad
Noshaba Batool: University of Westminster
Muhammad Ali Raza: COMSATS University Islamabad
Bahaudin G. Mujtaba: Nova Southeastern University

Business and Economics Research Journal, 2025, vol. 16, issue 4, 533-549

Abstract: This study examines the link between workplace ostracism and incivility along with the mediating role of negative emotions and moderating role of perceived organizational support. The study applies partial least squares structural equation modelling (PLS-SEM, Smart PLS-4) for data analysis of responses obtained from 315 service sector professionals in Pakistan. The results confirmed that workplace ostracism is positively linked to workplace incivility and that negative emotions mediate this relationship. Furthermore, the relationship between negative emotions and workplace incivility is moderated by perceived organizational support (POS) such that this relationship gets weaker for higher level of POS. This research enhances the literature surrounding the stressor emotion model and provides insights to organizations in formulating policies to manage workplace ostracism and incivility.

Keywords: Ostracism; Negative Emotions; Workplace Incivility; Perceived Organizational Support; Stressor Emotion Model (search for similar items in EconPapers)
JEL-codes: D83 D91 L93 M12 M53 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ris:buecrj:021722

DOI: 10.20409/berj.2025.480

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