Analysis of Quality Focus Leadership on Quality Performance by Structural Equation Modelling

Bulent Yildiz
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Bulent Yildiz: Kastamonu University

Business and Economics Research Journal, 2019, vol. 10, issue 1, 149-165

Abstract: In this study, the effect of quality-focused leadership on education, customer and employee relationships and quality performance was investigated. In addition, the effect of training on the customer and employee relationships has been examined. For this purpose, survey data were collected from 170 manufacturing companies operating in Gaziantep, Kahramanmaraş and Adıyaman. The data were analyzed by the structural equation model. As a result of the analysis made, it was found that the quality-focused leadership has a significant effect on training, employee relations, customer relations and quality performance positively. It was found that education significantly influenced customer relationships and employee relations positively.

Keywords: Quality-Focused Leadership; Training; Customer and Employee Relationships; Quality Performance (search for similar items in EconPapers)
JEL-codes: C12 C13 C83 M10 M11 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:ris:buecrj:0382

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