The Effect of Supervisor Support on Employees’ Conformity Behaviour to the Organizational Rules: Research in the Aviation Sector

Tugba Gungor Ilerler and Asena Altin Gulova
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Tugba Gungor Ilerler: General Directorate of State Airports Authority
Asena Altin Gulova: Manisa Celal Bayar University

Business and Economics Research Journal, 2020, vol. 11, issue 2, 495-513

Abstract: This study deals with the social impact and conformity behavior, a topic mainly studied by social psychologists, in the context of employees’ conformity behavior in the workplace. This research aims to (1) investigate the effect of perceived supervisor support (PSS) of aviation sector employees' on conformity behaviors to the rules, (2) determine whether or not the demographic variables affect the employees' conformity behaviors to the rules and if it creates a significant difference, and (3) determine to employees' perceptions of supervisor support. The results of the study were obtained from 371 surveys from Izmir Adnan Menderes Airport Employees. Two scales were administered to collect data: i) Scale of Supervisor Support developed by Grandey (1999,2000) and adapted to Turkish by Öz in 2007, ii) Scale of Conformity Behaviours developed by Öz (2007) based on Kelman’s (1958) definitions of three conformity behaviours. The quantitative data obtained by the questionnaires were analyzed using the SPSS. After analyzing the sample, validity and reliability analyzes, normality test, factor analysis of the scales were carried out. Afterward, multiple correlation analysis was conducted to determine the relationship level and direction of the variable of the research. Moreover, t-tests, ANOVA tests, and Structural Equation Model (SEM) methods were used through the AMOS 22 program to test the hypotheses. The results reveal the significant impact of supervisor support on employee conformity behavior. According to some demographic variables, employees' perception of supervisor support and types of conformity to the organizational rules also differs.

Keywords: Supervisor Support; Conformity Behaviour; Organizational Rules; Demographic Variables; Aviation Sector (search for similar items in EconPapers)
JEL-codes: D23 D73 F55 J11 M12 (search for similar items in EconPapers)
Date: 2020
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