INTERROGATING THE RELEVANCE OF NEW PUBLIC MANAGEMENT AND NEW PUBLIC GOVERNANCE PARADIGMS TO PUBLIC SERVICE DELIVERY IN THE GAMBIA

Banna Sawaneh ()
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Banna Sawaneh: Department of Management Sciences, Postal: School of Business and Public Administration, University of The Gambia, P.O. Box 3530 Serrekunda, The Gambia, West Africa,, https://fssunilorinedu.org/ijbss/index.php

Ilorin Journal of Business and Social Sciences, 2021, vol. 23, issue 2, 1-22

Abstract: This study examines the relevance of New Public Management (NPM) and the New Public Governance (NPG) to public service delivery (PSD). However, it is not clear how relevant the NPM and NPG paradigms are to PSD in the Gambian context. Therefore, the paper aims to investigate relevant issues in NPM and NPG and how they shape PSD in the Gambian public sector. The study was based on qualitative research design, hence it employed secondary data from peer reviewed journal articles, edited books and peer-reviewed online publications. The study was based entirely on previous literature on the subject in relation to the New Public Management and New Public Governance. The paper confirms that the basic doctrine of the NPM is orientation towards efficiency and utilisation of economic market as a model for political and administrative relationships. Additionally, the NPM ideology is characterised by less government interference, debureaucratisation, and decentralisation, customer-focus of public service, outsourcing, and performance management among others as opposed to the leading roles the classical archetype of public administration plays in providing public services with a high degree of bureaucracy. The paper concludes that NPM has reformed many public service organisations (PSOs) by adopting business–oriented and market-driven practices to maximise value and achieve organisational goals and objectives. Also, the review establishes that the NPG focuses on harnessing and integrating the powers and capabilities of traditional public administration while the NPM identifies the legitimacy and interconnectedness of both policy formulation and implementation or service delivery procedures.

Keywords: public; management; governance; service; delivery; new; and organisation. (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:ris:ilojbs:0077

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