Analysing the impact of a business intelligence system and new conceptualizations of system use

Rolando Gonzales and Jonathan Wareham
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Rolando Gonzales: Tecnologías de Información e Investigación Operativa, Universidad ESAN, Lima, Peru
Jonathan Wareham: Information Technology, ESADE Business School - Campus Sant Cugat, Sant Cugat del Valles, Spain

Journal of Economics, Finance and Administrative Science, 2019, vol. 24, issue 48, 345-368

Abstract: In this study, three models were empirically compared, the DeLone and McLean model, the Seddon model and the Modified Seddon model, by measuring the impact of a business intelligence system (BIS) in companies in Peru. After that, the mediators and dependent constructs were analysed to determine if they were behaving properly (a good level of variance explanation and significant relations with others constructs). The study used a sample of 104 users of the BIS, from companies in several important economic sectors, in a quasi-voluntary context and with six constructs: information quality, system quality, service quality, system dependence (system use), user satisfaction and perceived usefulness (individual impact). The Seddon model seems to show the best fit and explanation for the outcomes. After that, a review of the system use construct was realised, because of its limited variance explained and the few significant relations with other constructs, to improve its explanation power in future research.

Keywords: DeLone and McLean model; Seddon model; System use construct; Impact of a business intelligence system (search for similar items in EconPapers)
JEL-codes: C38 C39 C45 C88 F63 F69 L86 O32 O33 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:ris:joefas:0153

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