 Lessons from the dark side of information use: The impact on people, values, and company performanceDonald Marchand ()
Journal of Financial Transformation, 2003, vol. 7, 72-75 Abstract: Senior managers must promote and impart the right information behaviors and values. They need to ensure that employees use customer, product, operational, and financial information to improve the company’s business performance. If they compromise integrity, falsify formal reports, cloak the real performance of the company, hide bad news, discourage information sharing, and encourage excessive competition between people – or inspire their employees to do the same – business performance will drop. In serious cases, the company may be crippled and its credibility in the marketplace shattered. The bottom-line! What people in a company know and how they act on their information directly affects business performance. The link between the mindsets and actions of senior managers and company performance is more important than ever. Keywords: Information dissemination; management of technology (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ris:jofitr:1301 Access Statistics for this article Journal of Financial Transformation is currently edited by Prof. Shahin Shojai More articles in Journal of Financial Transformation from Capco Institute 77 Water Street, 10th Floor, New York NY 10005. |
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