THE MODERATING ROLE OF JOB SATISFACTION ON THE RELATIONSHIP BETWEEN HUMAN RESOURCE MANAGEMENT PRACTICES AND EMPLOYEE PERFORMANCEAMONG TELECOMMUNICATION EMPLOYEES

Al-Dubai Mm (), Gopalan V, Alaghbari Ma and Hamood Am
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Al-Dubai Mm: Management Development Institute of Singapore, Tashkent, Uzbekistan
Gopalan V: SRM Institute of Science and Technology, India
Alaghbari Ma: Department of Business Administration, Applied Science University (ASU), Kingdom of Bahrain
Hamood Am: Al-Madinah International University, Kuala Lumpur, Malaysia

Journal of Internet Banking and Commerce, 2019, vol. 24, issue 02, 01-22

Abstract: This study was aimed at identifying the relationship between human resource practices and employee performance among employees in Yemeni Telecommunication Public companies. It also aimed to examine the moderating role of job satisfaction on the relationship between human resource practices such as (work environment, reward, fairness and job performance). The study population included employees from Public Telecommunication Corporation (PTC) located in Sana'a, Yemen. The researcher used Raosoft to determine the required sample. The sample size refers to the total number of employees in PTC, where the numbers of employees in Sana’a branch are 800 employees. The sample size is 260, which was randomly selected. The questionnaires were distributed to 365 employees, from which 262 were retrieved. The study reached the following results: There is a significant relationship between work environment and employees performance. There is a significant relationship between reward and employees' performance. There is a significant relationship between fairness and employees' performance. Job satisfaction has a significant impact on the relationship between work environment and fairness and employees' performance. However, it does not have the effect on the relationship between reward and employees' performance. Based on the research findings, some practical and theoretical implications were discussed.

Keywords: Employees Performance; Fairness; Job Satisfaction; Reward; Work Environment; Yemen (search for similar items in EconPapers)
JEL-codes: A11 (search for similar items in EconPapers)
Date: 2019
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