Development of Internet Banking as the Innovative Distribution Channel and Turkey Example

Sanli B () and Hobikoglu Eh
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Sanli B: Associate Professor of Macro Economy, Istanbul University, Turkey
Hobikoglu Eh: Associate Professor of Macro Economy, Istanbul University, Turkey

Journal of Internet Banking and Commerce, 2015, vol. 20, issue 03, 01-16

Abstract: The banking industry is one of the fastest sectors realizing the developments and changes in the field of technology innovation. Demand on web based banking products increased as a result of expanding customer focused service understanding, decreasing attainability cost, its competitive market structure and consumers’ wish to reach banking products fast, effective, productive way. Besides being periodically diversified, the innovative banking tools attract fast increasing demand in years. This study examines the development of web banking tools used in Turkish banking industry and products of these tools, and consumer reaction in this development level in economic framework. The study also investigates the effectiveness of Turkish banking industry by means of innovative products and processes made by web banking product channels used in Turkey with a structural analysis. The study concluded finding out that the number of products used in web banking and consumers making use of these products noticeably increases in time. Overcoming clash between web infrastructure and banking industry security, diversification of banking products, strengthening the comprehension of tendency of using web banking, will be effective on speeding-up development of web banking increasingly.

Keywords: Web banking; Product diversification; Innovation; Consumer; Turkey (search for similar items in EconPapers)
JEL-codes: A11 (search for similar items in EconPapers)
Date: 2015
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